Have questions? We’re here to help!

Do you provide direct billing to my extended health insurance company?2024-02-01T14:00:44-08:00

Yes, we do offer direct billing to majority of extended health insurance providers if it they allow clinics to direct bill on the patient’s behalf.

The most common insurance companies we can direct bill to are: Pacific Blue Cross, Canada Life, Chamber of Commerce, Greenshield, Sun Life, Manulife, Alberta Blue Cross, DA Townley, Desjardins, Empire Life, Equitable Life, Group Health, Industrial Alliance, Johnston Group, Johnson Inc, Maximum Benefit, RWAM, Veteran’s Affairs, Medavie Blue Cross and more.

Do you direct bill ICBC?2024-02-01T14:00:44-08:00

Yes! Please see our ICBC information page for further details. We will require your claim number, date of accident and the name of your ICBC adjuster. If you have legal representation, please provide that information prior to your initial appointment.

What should I book first? Physio? Chiro? Massage Therapy? Acupuncture?2024-02-01T14:00:44-08:00

If you have a preference, then it’s your choice to decide who to see first.  The benefit of having a variety of health care clinicians is that we work as a team, so after your first visit, your practitioner that you see may refer you appropriately for Physio, Chiro, Massage or Acupuncture.  For example, your treating practitioner may refer you for massage if they evaluate that you would benefit from more soft tissue work. They may refer you for Chiro treatment if they assess that you would benefit from joint mobilization and manipulation.

As a team, we collaborate to develop tailored treatment plans when patients are shared between practitioners. Though collaboration, we can develop a more comprehensive treatment plan to achieve your goals and aid in your recovery.

What does the Medical Services Plan of BC (MSP) cover towards my treatment?2024-02-01T14:00:44-08:00

If you are currently enrolled in the MSP Premium Assistance Program, you are covered to a combined limit of 10 visits each calendar year for Acupuncture, Chiropractic, Physiotherapy and Massage Therapy services. MSP will pay $23 towards your treatment, and you will pay the remainder for your visit out of pocket. If you would like some more information regarding billing MSP, please call the co-ordinators to discuss further details.

Is parking available?2024-02-01T14:00:43-08:00

Parking availability is city (metered) street parking and depends on the fluctuation of local businesses and traffic. Please budget some additional time prior to your appointment to ensure you can secure parking prior to the time of your appointment.

What should I wear for my first appointment?2024-02-01T14:00:43-08:00

We recommend wearing comfortable clothing that is suitable for movement.

Cancellation Policy2024-02-01T14:00:43-08:00
  1. If you are unable to make your appointment, phone the clinic with as much notice as possible or cancel your appointment online. This way your space is opened up immediately and someone who is in need of a treatment may book in.
  2. To avoid a cancellation fee, please provide our therapists with at least 24 hours notice.  Please note, the clinic reserves the right to charge the full appointment fee if not given sufficient notice.  Thank you for understanding.

If there’s something else on your mind, just give us call or send an email.

We’re happy to answer your questions!

What our Clients Have Said

“Riley was great. Super friendly and knowledgeable!”
Darren Schmidt

“Very professional and educational. Amanda was truly concerned with my health and am confident in her abilities. She listened to my health issues, was empathetic and gave first class advice. I feel privileged to have her as my physiotherapist. Five stars for Amanda!”

“Very professional and personable felt comfortable with Riley excellent in explaining what we need to do to correct our problems. My wife and I are very pleased”
Clarence Klim
“First experience with RMT. It was great. Mykha explained what she would do and communicated well on what to expect and do. Thank you!”
Jay Graham
“I’m so happy I found Riley! His excitement to share his extensive knowledge of the human body and care/attention to his patients is comforting and reassuring. He is attentive to all of my questions and concerns. Thanks Riley!”
Rachel Rozen
“Miss. Wetjen is very professional and listens to my concerns before each treatment and develops an effective treatment plan and I always feel better afterward.”
Brock Honey

“Terrific physiotherapy for athletes”

Morgan S
“I have thoroughly enjoyed the service because it has been great and professional with every appointment, and I have also referred many people due to this amazing service. Thank you Mykha Wetjen”
Tracey Best

“Today I had an initial acupuncture appointment with Debra. She was great. Debra also did cupping on my back and this wasn’t cupping I’ve been accustomed to. Typically, I had it where the cup is placed on an area for a period of time then pulled off, however, Debra was moving the cup all over my back and then left a bunch on while she worked the other side. I haven’t felt this loose and good for a long time. I’ll be scheduling another acupuncture and cupping session in the future fur sure. If you have Instagram, check out their page and watch the video that says, “Spring Cleaning” on it. Their page is vernon_active_health . 🙂 Highly recommend and the staff are great!”

B. G.
“This place is great! The staff is extremely friendly, and they all make you feel so welcome, and more importantly, they take such great care of you.”

“Riley and his team have changed my life for the better and I can’t thank them enough. Truly the best place in the Okanagan to receive physical therapy.”

Mitch V
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